Shipping
Free shipping for all NZ orders. AU orders ship at a flat rate of NZ$30.
Orders typically arrive within 5-7 business days in NZ and 10 business days in AU.
Customers are responsible for any import duties or taxes that may be incurred on overseas orders.
Please note that timeframes above are estimates and may vary depending on customs clearance or local postal services. Your order ships via tracked economy delivery
Orders
You will receive an email to confirm your order as soon as it has been received, and you will receive another email with tracking information as soon as your order is ready to ship.
If you need any futher assistance, please don't hesiste to contact us here.
Exchanges
We don't offer refunds, but we do offer exchanges. A belt that's lived in daily needs to feel exactly right—so if yours isn't, we want to make it right.
Get in touch within 48 hours of receiving your order (let us know your order number and what you'd like to exchange it for). We'll reply with return instructions tailored to your situation. *AU customers: If you exchange for a different style or size, your replacement will ship at our standard AU rate (NZ$30)
Your belt should be unworn, with tags attached and in its original packaging. Return shipping is at your cost. Once it has been received, we'll process your exchange or issue store credit (valid for 12 months from purchase). Processing takes 5–10 business days depending on your bank.